Return Policy

We do our best to provide you with the highest quality cigars, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of spot checks by our shipping staff for accuracy and quality, but in the case that you are not satisfied with your purchase, you may return the item within 10 days of receipt of your order. Contact Vida Hermosa Customer Service, and our customer service representatives will guide you through our easy return process. Please take note that returns take 3-10 business days from receiving a return to process.

For cigars by the box or bundle of 10 cigars or more, we allow a 1-stick allowance, but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. If you try more than 1, a pro-rata credit is applied, less shipping charges. For samplers and 4-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item, and do not return any cut or smoked cigars, as this may affect your refund.

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Return Policy